CARRY ON DUBBING
CRUISING & SNOOZING
BASED IN SUFFOLK
TERMS AND CONDITIONS
Carry on Dubbing hires the Camper van to you subject to this Rental Agreement which incorporates these terms and conditions and the information and conditions contained on the booking form that you completed and agreed online or completed and signed on paper. In entering into this Rental Agreement you accept these terms and conditions and confirm that you will strictly comply with them. The rights and obligations contained in these terms and conditions govern your use of our camper van and are not transferable by you. You acknowledge that the camper van is owned by us and that any attempted transfer or sub letting of the camper van by anyone other than us is prohibited and a criminal offence. We permit you to use the camper van on the terms of this Rental Agreement only.
Except where otherwise stated the following words have the following meanings in this Agreement.
The camper van” This means the camper van hired to you under this Agreement and as specified to you by us including all tyres, tools, accessories and equipment.
“You” The person or persons signing this agreement
“The Agreement, The Rental Agreement and Terms and Conditions” This agreement and any document expressly referred to in this agreement including an insurance document and motor rental agreement.
“We / us” Carry on Dubbing
“Security Deposit” The sum of £1200 as detailed below paid by debit or credit card.
“Booking deposit” Sum of 25% paid at the time of booking
When you arrive to collect your camper van, please ensure you allow at least an hour for us to show you around, how to drive the camper van, and how to operate the cooker, sink, fridge, roof, camping gas, (grill and heater where available), water storage and other accessories and to brief you on our health and safety guidelines. We will also need to complete the paperwork in that time. You will also need time to load your luggage into the camper van.
The Camper van hire booking form must be completed online with a non refundable booking deposit of 25% (payable by credit/debit card). On receipt of the booking form, the signed terms and conditions (or terms and conditions confirmed as agreed online), completed insurance form, your deposit and receipt of written confirmation from us this contract shall have effect. The balance of the hire charge (full charge less deposit) is due (3 weeks) before the start of the rental period, along with a security deposit of £1200 which is for damage and breakages.
The £1200 security deposit is refundable on safe return of the Camper van, in the condition in which it left our premises subject to an inspection satisfactory to us. This must be paid to cover the possibility of damage (whether negligent, wilful, accidental or otherwise) or loss to the Camper van or the fixtures and fittings therein or the living equipment and windows, wheels, tyres etc included with the Camper van. The Camper van and all its equipment must be returned in good condition, with no damage to it, its contents or any third party property. The Camper van must be returned with the fuel refilled as its agreed pre-hire level. ( full tank of diesel)
Your security deposit will normally be refunded within 5 days of the end of the rental period. Should there be any damage or requirement for any repair, replacement or special cleaning, the costs will be deducted from the security deposit before the balance is returned to you. You irrevocably authorise us to deduct from the Security Deposit any amounts due to us arising out of this Agreement.
If we are not holding your card information, then you agree irrevocably to pay all charges upon request. In the event that there is a claim we reserve the right to retain the security deposit for such long a period as is necessary to quantify the charges incurred which are to be deducted from the deposit.
Where the security deposit is insufficient to cover the costs, you will pay any additional amounts due. These will be invoiced as appropriate and you authorise us to deduct any sums due from your card in respect of such amount. Where charges are incurred which result in your security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you. Your signature below gives us permission to deduct all charges from your card within 7 days of the issue of an invoice. If we are not holding your card information then you agree you to pay all charges upon presentation of the invoice.
In the event of a cancellation the following applies:
Cancellations between the time of confirmed reservation and 42 days before the rental period – the booking deposit is forfeited.
Cancellations between 42 and 7 days of start of the rental period – a fee of 50% of the balance of the payable hire charge will be incurred. Cancellations less than 7 days before the rental period commences – 100% of the total hire charges are forfeited. However, if we do manage to get another booking, for the same rental period we will waive the cancellation fee but not the booking deposit.
Booking dates can be changed up to six weeks before the hire period commences. A new hire period can be selected on one occasion only. If you change your booking date, we will only honour booking deposits for a period of 1 year from receipt after which time the booking deposit is forfeited..
If, on arrival to collect your camper van, your licence is unacceptable due to endorsements or defacement, you will be unable to hire the camper van and no monies will be refunded to you. The charges stated on the rental invoice reflect your use of the camper van during the rental period and include basic hire charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the camper van during the rental period, and may include (but are not limited to) loss of or damage to the camper van and its contents during the rental period and/or until the camper van is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, any additional driver charge, any pet damage charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 14 days of the end of the rental period.
In some cases, we will incur additional charges if the drivers to be insured have traffic convictions, or are using a foreign driver’s licence or works in what our insurers consider to be a high risk occupation or is aged younger than 25 or older than 70, or has criminal convictions, or any physical or mental conditions which may inhibit driving, or has had an accident in the previous 3 years. These charges will be passed to you and will be notified in advance.
Payment of Charges
All charges and expenses payable by you under this Agreement are due on demand by us. If you do not pay all charges due, a late charge of 1.5% per calendar month on the outstanding balance and any collection costs incurred by Carry on Dubbing, including reasonable legal fees will be added. When you comprise more than one person, each person is jointly and severally liable for all obligations of you pursuant to this Agreement.
Payment by Credit Card
Where payment is paid by credit card, you agree that: a) we are irrevocably authorised to complete any documentation and to take any other action to recover from the credit card issuer all amounts due pursuant to this Agreement in respect of the Security Deposit and the hire charges payable; b) you shall indemnify and keep us indemnified against any loss incurred (including legal costs) by reason of notifying a credit card issuer of a dispute; c) we may process the credit card voucher. In the event that we elect to accept payment of the Security Deposit by holding an open security payment (which may be cancelled 5 days after the completion of the Rental Period), you agree that we are entitled to obtain payment from the credit card issuer pursuant to the paragraph above (a) in respect of any amounts due which are not known at the time of cancelling the open security payment.Insurance
The camper van has comprehensive insurance for the first and any other named drivers. Insurance is only for our camper van. The interior equipment and other items are not covered by the Insurance and any damage will incur costs in addition to the Excess.
Failing to provide information may invalidate your insurance and render you liable for all losses however sustained including claims by third parties.
You must provide true and complete information for our insurers as requested on the booking form (paper form and online) at least 10 days before the hire period commences. If you make your hire booking less than 10 days before the hire is due to commence, all information required by the insurance company must be provided at the time of booking. This is to ensure that the insurance company can confirm they are willing to insure your chosen driver(s). Failure to provide this information within the time specified may result in us being unable to proceed with your booking.
Should you fail to provide the required information in time and your booking is cancelled as a consequence, our policy on cancellation fees as set out above applies.
You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the camper van. Drivers must be over 25 years of age and under 70, in good health and hold a full driving licence. Good Health means that you have no mental or physical disabilities which would interfere with your ability to drive, for example stroke / deafness / heart condition / diabetes / loss of limb / loss of sight in an eye / epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.
You will need to have held a UK driving licence for at least two years or a European Union Licence for at least two years. We will require the driving licence numbers and other identification information for all those who intend to drive, when you make your booking. We will need to see the driving licences for all named drivers, plus another form of identification such as passport and a recent utility bill (for each driver) on collection of the Campervan.
A maximum of 3 drivers per rental is allowed by our insurers. You cannot drive away a Campervan without us having sight of your licences and ID documents.
The Campervan must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses howsoever sustained including claims by third parties.
You warrant that all information supplied to us in connection with this agreement is true and complete. In particular, on collection of the camper van you warrant that information supplied with the original booking has not materially changed, including but not limited to the number of points on a driver’s licence.Collection and Return
Our hire terms are a full week- meaning collection and return on the same week day, which can be a Monday or Friday.
Mid week, collect Monday, return Friday.
Or weekend, collect Friday, return Monday.
Collections are between 2pm and 4pm and returns must be between 9am -11am. Please return the camper van by the agreed time. No camper van can be collected outside our normal business hours without prior arrangement. Out-of-hours collections can be arranged, when we are available, for an extra £30. This charge is in addition to the agreed hire tariff.
If at any time we have agreed that you may return the camper van to a place other than our company address, or if we have agreed to collect it, you will remain fully responsible for the camper van until it is collected by us or a recovery service. You are responsible for any costs incurred in returning the camper van to our address should you abandon the vehicle.
We will not refund the hire charge if the camper van is returned prior to the return date due to weather, personal circumstances or any other reason whatsoever.
If a camper van is returned to our address later than the agreed time, without our prior agreement, £50 per hour will be payable. You will also be affecting the holiday of the next person to hire your camper van. Should the late return of the camper van make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit. By signing this Agreement you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the camper van being unavailable for hire.
No refund is given for early return of the vehicle.
You agree that we are entitled to charge you an additional cost, if the camper van requires more than our standard cleaning on its return, to restore it to its pre-rental condition.
Occupying the camper van
You must inform us on the booking form of the names and ages of all the people who will occupy the camper van during your stay. Failure to do so will be a breach of these Terms and Conditions and may invalidate insurance.
If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as pushing the engine too hard, or putting diesel in a petrol engine or vice versa, or burning out the clutch. This list is not exhaustive. You must take all reasonable and practicable steps to properly and safely maintain the camper including regular checks on; batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 500 km, refilling or replacing as necessary. If you cause damage to the engine through driving too fast over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine.
You agree that the tyres on the camper van are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.
Health and Safety
You must follow the health and safety guidelines when operating the camper van and its appliances and using any equipment in the camper van or tent. The instructions for using the camper van and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the camper van verbally and there are basic instructions printed and laminated, these can be found in your camper van.
You must carry only as many passengers as there are seat belts in the camper van. You are legally responsible for obtaining and using a child or baby seat. For each child under 135cm (4’5” inches approx) or under 12 years of age you must use a booster seat or baby seat as appropriate. For further info, visit www.gov.uk/child-car-seats-the-rules. Where supplied by us the fitting of any such equipment is the sole responsibility of you and we can accept no liability whatsoever for defective child or baby seats not supplied by us or the incorrect fitting by you.
Travelling with dogs
Dogs are accepted to travel in the camper van, we must be informed at time of booking, the fee stated on the booking form must be added and paid per dog, per booking.
Dogs should never be left unattended in the camper van when it is not occupied by yourself.
Dogs should be safely fastened in either a bed in the living area or with a harness and seatbelt clip while the camper van is in motion. The dog/dogs should not cause distraction to the driver while traveling under the insurance policy, neither should the dogs be allowed to be a nuisance to other campers, soil the camper van or any furnishings within it, please be a responsible dog owner and pick up after your dog.
Dos and Don’ts
You agree that you shall not:
- Carry more passengers than the seat belt capacity of the camper van.
- Drive the camper van when the pop top roof is erected.
- Use the camper van to carry passengers or goods for hire or reward.
- Tow or push any vehicle, trailer or other object.
- Drive off road, on unsurfaced roads or on roads unsuitable for the vehicle.
- Drive when it is overloaded or when loads are not properly secured.
- Use the camper van for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the camper van and/or delay our ability to rent the camper van again.
- Damage the camper van by submersion in water or contact with salt water.
- Take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations.
- Drive or allow to the camper van to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas.
- Undertake driving training activity or put the Camper van through a rotary car wash.
If you intend to take our camper van to Europe you must notify us in advance, you are required to purchase our European travel package of £15 per day, this package includes European Roadside assistance cover and all items commonly required to drive on the continent such as warning triangle, headlight deflectors and reflective jacket. It is however your responsibility to ensure you keep this equipment with you whilst in Europe and that you and the vehicle meet the legal requirements of any country you travel through. This includes all tolls, taxes, fines other charges which may be levied. Most countries which are members of the European Union are covered by our vehicle insurance policy but not all. Please check with us prior to booking your holiday as you will not be insured if you travel within a county not covered and you will be in breach of these terms and conditions. We recommend that you take out personal holiday and travel insurance in case of any medical or unforeseen event that might impact on your holiday. Should you abandon the vehicle in Europe you will be liable for the cost of repatriation and any associated costs. We also recommend you visit the AA website for country specific information on driving abroad.
On collection, we will agree the fuel level with you. (Full tank Diesel)You need to return the camper van refilled to that same level at the end of the hire. An administration charge of £25, plus the cost of the missing fuel will be deducted from your security deposit if the camper van is returned with missing fuel. It is your responsibility to keep the fuel tank topped up during your hire.
Camping Gas & Batteries
Camping Gas is provided for the cooker and fridge.
It is illegal to smoke inside our camper van. You will be liable for any damage caused to the camper van, the sun awning or their contents through smoking.
We cannot be held responsible for the cleanliness of drinking water obtained from various campsites The water stored in the camper van is not drinking water. We do advise that you drink bottled water.
In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period You must lock the camper van at all times when not in use.
During the period of the hire you may park your car at our premises but do so at your own risk. We cannot accept responsibility for the loss of, or damage to your car or its contents unless caused by us.
You will be liable to us for all losses, in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the camper van whilst it is unoccupied, or was caused intentionally or negligently by you.
If you have any difficulties report these immediately to us. In the event of breakdown, recovery or repair services will be provided. Our Campervan has relay.
A replacement Campervan may be offered but this will be subject to availability. Our liability extends to either replacing your Campervan with a similar one or refunding your hire charge for any days you lose the total use of the vehicle.If you have caused the breakdown through your own actions you will be liable for all costs incurred and we will not refund you any unused days of hire. If you have broken down you must remain at a safe distance from the Campervan until the Recovery Vehicle arrives. You may not abandon the Campervan at the roadside. You must hand over the keys to the authorised Recovery Vehicle Driver. If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the Campervan to our workshop and any costs arising from loss or damage to the Campervan whilst it is unattended from your Security Deposit.
Accidents, theft and vandalism
You must, where possible, report any traffic accident involving the camper van to the police (and us) immediately and report loss, damage or theft involving the camper van to the police (and us) within 24 hours of the incident or discovery of the incident. Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do.
An accident or theft report form must always be completed and submitted to us when you return the camper van or within 3 days of return of the vehicle, containing all the above information, plus diagrams if possible. In the event of theft, you must return the keys to us where possible. You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.
Return of items left in the camper van
We will be happy to return your belongings left in the camper van at a charge of postage for each item. This will be deducted from your security deposit or invoiced as necessary.
You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding) which are incurred during your period of hire. Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms. By signing (or confirming online) this Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property.
You are liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the camper van and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence; for example and without limitation: damage caused through loaded luggage and cycles.
You must use the camper van and its contents responsibly and comply with our instructions and Health and Safety Guidelines. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.
Breaches of these Terms and Conditions
If you commit a breach of these Terms and Conditions or our Health and Safety Guidelines, we will have the right to terminate your booking without notification, and if you are already in the camper van, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the camper van to our premises. Breaches in our Terms and Conditions or Health and Safety Guidelines may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.
Our Liability to You
We are only liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence. We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the camper van for the period agreed.
If in the unfortunate event that the camper van is returned late to us by previous guests, delaying your pick up, the monies charged by us to them will be passed on to you, allowing you to seek some local refreshments while the camper van is being prepared for you.
When you book your camper van, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the camper van and insurance for you. We will also collect non-transactional data should you enter a competition, request a brochure or take part in a survey, for example. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by email. We reveal your identity information to our insurance company. We will not sell your information to third party companies.
Health and Safety Guidelines
Below is an outline of our Health and Safety Guidelines.
When you arrive at our premises to collect your camper van, please keep your children supervised at all times, this includes, pick up and collection of the camper van on our premises, we try to ensure your camper van can be parked outside, next to your car where possible when you arrive, to facilitate meeting your Camper van and loading your luggage.
Please take all precautions to protect your own health and safety and that of anyone else in the Camper van including the health and safety of persons not in your party that may be affected by your conduct and actions. Do not leave your children or pets unattended in the camper van at any time. Ensure a responsible adult is in the vehicle at all times when the appliances are being used. Ensure you are aware of the location of safety equipment such as the fire blanket, warning triangle, first aid kit, smoke and carbon monoxide alarms on the ceiling and fire extinguisher.
This will be shown to you on collection and in written laminated format within the camper van.
You will also be given verbal instructions when you collect the camper van. It is imperative that you and your party are familiar with these instructions.
Please remember to Bolt the roof down before driving anywhere. Please only raise the elevating roof when the vehicle is stationary – the ignition is switched off, the hand brake is on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place.
Ensure the gas is turned off at the gas cylinder at all times when the cooker, fridge and heater are not in use. Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving. To turn the gas off at the cylinder, turn the black knob on the regulator clockwise. Turning this black knob anti clockwise turns the gas on. Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on. You may operate the fridge whilst the vehicle is moving as long it is only using the battery as its power source and not the camping gas or the mains hook up, always ensure the electrical supply is disconnected.
Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake unexpectedly.
Use of a disposable BBQ
Do not use any disposable BBQ in the camper van or awning and keep it at a distance of 3 metres from the awning and camper van when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite or private land.
Although your camper van may have a tow bar, towing with the camper van is prohibited. Please do not drive or operate anything in the vehicle when you are under the influence of drink or drugs or any medication that may cause drowsiness.